Outsourcing
Our company has the best IT professional resources, and is able to help customers reduce costs, improve efficiency, give full play to its own core competitiveness and enhance customer strain capacity from foreign environment. With the development of IT technology and management method, IT outsourcing has become a very important business in nowadays companies and also become the inevitable choice of many public and private organizations. Enterprises now pay more attention to what they are doing the best and what can increase their value.
Advantages of Outsourcing Service:
Reduce indirect costs, avoid capital expenditure
Improve efficiency, discharge non-core functions, obtain professional skills
Save human resources and training expenses, reduce operation costs
Strengthen tactics and strategic advantages, focus on strategic thinking, process
reengineering and trade partnership,
enhance clients’ satisfaction Release the pressure on the IT management as a whole, keep the strategic decisions under control at the same time.
Service Provided:
• IT basic structure management
• Consulting service
• Urgent troubleshooting
• Dedicated resident service
• IT environment management
• Training
• Regularly preventive maintenanc
• Long-distance telephone support
• Primary assessment—build friendly partnership with clients, work out a service management mode tailored for clients, guarantee resources available for clients to the utmost
• Implementation – professional service staff to provide specific service
• Effective feedback—periodically obtain feedbacks from customer service department, discuss and decide with managers of clients on next maintenance work and transformation measures specific to the system and advice of clients
• Q&A routing inspection—service quality supervisors do routing inspection in customer service department, adjust service process and improve service quality